UR1 Professionals was founded in 2011 to serve behavioral healthcare facilities due to the overwhelming need to have a billing and utilization review company that gave personal attention to small-mid size facilities.

Meet the team!

Chief Executive Administrator – Sharleena (Charly) Jordan

Charly has been with the company since its inception. She began working with Outreach Services/DARS nearly 2 decades ago. As Chief Executive Administrator, she is responsible for overseeing the day-to-day operations of the program and supervising the staff. She takes the time to work with each staff member to ensure the UR1 Professionals team is cohesive and effective. Her experience allows her to have an intimate understanding of each facet of the organization. She is also responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

She helps cultivate efficient working relationships with the facilities we serve. Charly is a key member of UR1 Professionals and a wonderful, dedicated, dependable person. A true asset!

Utilization Review Specialist – Jan Fagerquist

Jan has worked in the field of Addiction and Mental Health for over 35 years and in the Utilization Review field for at over 26 of those years. Having worked with many other aspects of treatment she has a keen understanding of all our customer’s needs. Jan communicates frequently with members of our client’s staff and acts as a liaison between our company and our customers to produce excellent medical reviews based on national guideline standards and your client’s specific needs. She communicates frequently with the physicians that complete our reviews, covering a plethora of issues, compliance, and provides guidelines and tips on writing excellent reviews to your clinical staff. She is a master level therapist and has been with UR1Professionals for since 2012. Jan is a very dedicated team leader and exceptional utilization review professional!

Utilization Review Specialist – Debbie McCarty, LPN

Debbie joined our team and is a hardworking utilization review specialist with experience in multiple clinical areas of nursing and patient assessments. She brings vast knowledge of coordination of care with field staff, physicians, and clinical review protocols. She comes to UR1 Professionals with professionalism and compassion for our field. She has strengths beyond Utilization review that will be an asset to our company and yours. She offers expertise in quality assurance and is a team player with a strong background in health management environments.  Debbie has been working in the field for over 20 years!

Billing Manager – Robert Casey

Robert’s position as Billing Manager is very progressive and requires a strong ability to manage change as well as leading and planning the billing operations department. He is responsible for streamlining effective billing processes for all insurance companies both in and out of network. His position is highly visible and requires a strong leadership with the ability to prioritize, plan, and direct the department. He has a proven track record for improving process efficiencies and solving problems. He has excellent communication skills both written and verbal, and our customers trust him. His work ethic, honesty and passion for our work is without doubt a huge asset to UR1 Professionals.

Robbie is an experienced biller who has been with the UR1 team since 2013. His attention to detail and his knowledge of the disparities amongst the vast number of payers allows for proper billing, timely filing, and efficient processing of your claims.

Collection Manager – Melissa Thayer 

Melissa has been in the Drug and Alcohol Treatment field for over 15 years. She started in the field at The University of Arizona on the grant program Mujer Sana at The Amity Foundation site.  She moved on to the enrollment department at a large facility and soon became the manager of the enrollment/marketing Department. Melissa joined UR1 Professionals as a collection specialist and now is the collection manager.

Melissa joined UR1 Professionals team as our collection specialists to utilize her knowledge and skills with Insurance and treatment. Her ability to facilitate, work as a team player, training skills and education supports our strong collection department. Collections is a complex position; however, Melissa manages this with ease. She is always learning new ways to negotiate with insurance companies, for maximum reimbursement and swift outcomes. Melissa possesses strong leadership skills and management skills that serve our team very well.

Collection Specialist – Shellie Clelland

Shellie has been working in the field of addiction treatment services for over 14 years. She has vast knowledge of the insurance industry, as well as management skills for several treatment facilities. She has an impeccable work ethic and experience that fits our team perfectly.

Shellie started working in the field as a call manager for Outreach Services/DARS serving those in need seeking treatment. Having marketed and providing placement to many facilities across the US she served our clients well. Shellie then branched out to work at addiction treatment facilities to pursue her passions to help families and loved ones with their journey. Her years of experience as an admissions director, utilization review manager brings a special skill set to her position with UR1 Professionals.

Shellie joined UR1 Professionals team as our collection specialist and is responsible for ensuring that revenue from insurance companies is being collected properly and in a timely fashion. With her keen knowledge of business in our field of behavioral health, she is a key team player and asset to us all.